Privacy Policy
Henley Short Term Lets (Henley Havens) is committed to protecting your privacy. In order to provide our services, we need to collect certain information from you. This privacy policy outlines why we collect your personal information, the types of personal data we may need to collect and how we’ll look after your data.

Why do we need your data?
If you make a booking with, we need certain details to complete that booking and we may need to pass some of those details on to a third party, i.e. a taxi company, if you request a collection from, for example, the airport.
 

Legal compliance
We may be legally bound to pass any details to law enforcement if, for example, someone is involved in any criminal activity or fraud affecting us.

 

How we might collect your personal data
Your personal data may be collected in a number of ways including:

•  When you make an online booking enquiry through our website

•  When you make on online booking through a 3 rd party such as Airbnb

•  When you phone or email

•  When you engage with us on social media
   

What data might we collect?
To access our services, we require to collect information including:

•  Your full name

•  Your address

•  Your email address

•  Your contact number/s

•  Names of people you are travelling with

•  Bank details (if issuing a refund)

•  Websites you were directed from when visiting ours
   

How and why we use your personal data
When you book an apartment at Henley Havens, we will process your personal data in order to fulfil our contractual requirements to provide you with your chosen accommodation.
We interact with you in a variety of ways to provide you with all the booking information and support you require.
We may also process your data for legitimate interests meaning we may contact you with offers or news which we believe may be of interest to you. You can opt out of receiving such contact from us at any time.
We may use your personal data to respond to questions, queries or complaints and in order to process any cancellation refunds.

When making a payment for a booking you may wish to do this via a BACS transfer, or we can send you a secure link to make a card payment. Your payment is made via a unique one-time link where none of your information is stored and as soon as you pay the link is deactivated. This helps to protect you from fraud.

 

Your data is stored on secure servers and we use strict procedures and security features to prevent unauthorised access
 

Sharing your personal data
We will not share your data with any third party, except where an additional service is requested, for example a taxi service.
We do not sell your personal data to third parties under any circumstances.
 

How long do we keep your personal data?
We keep your personal data for a period of 3 years after your last booking.
We may need to keep some data for up to seven year to satisfy our financial reporting
requirements to HMRC, however only data that is required for this purpose will be kept.
All data will be securely destroyed when it is no longer required.
 

Your rights regarding your personal data
Under GDPR you have a number of rights regarding your personal data including:

•  Right of Access

You have the right to obtain confirmation that your data is being processed as well as access to the personal data that we hold for you

•  Right to rectification

You have the right to have personal data rectified where it is inaccurate or incomplete

•  Right to erasure or ‘the right to be forgotten’

You have the right to have your personal data erased if it is no longer necessary in relation to the purpose for which it was collected. In the event that we have transferred your personal data to a third party, we will inform them of this erasure

•  Right to restrict processing

You have the right to request that we restrict processing your personal data, if you believe that the data we hold, is inaccurate.

•  Right to object

You have the right to object to us collecting, storing and processing your personal data.

 

For the purpose of GDPR the data controller is Henley Short Term Lets, 31 Station Road, Henley on Thames, RG9 1AT and any references to ‘we’, ‘our’ or ‘us’ are references to Henley Short Term Lets
 

Changes to our Privacy Policy
We may update our privacy policy from time to time, which can be viewed by visiting this page of our website at any time.

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View our terms and conditions here.