By making a booking you are agreeing to the following T &C’s. Any references to ‘we’, ‘our’ or ‘us’ are references to Henley Short Term Lets (Henley Havens).

Booking
Our booking agreement is not intended to create a tenancy, the guest is granted a licence to occupy the property between the agreed dates.

On booking, a 50% deposit must be paid to secure the apartment/s,

Where a booking is made within 5 days of the arrival date, the full price must be paid. Where the balance is not received on thedue date, the booking will be cancelled, and the
deposit will be retained. We will endeavour to remind guests of the balance due, but this
cannot be guaranteed.

Dates for your stay may be changed, subject to availability and agreement to any market
influenced price changes.

Cancellation
If you need to cancel your stay, please notify us as soon as possible.
Cancellations less that 30 days prior to arrival will be subject to a cancellation fee (unless either the guest or Henley on Thames is subject to movement restriction in the event of a pandemic).

Cancellation fees:
30 days plus before arrival date – no fee will be charged and deposits will be refunded
6 – 29 days before arrival date – 50% of the booking price will be charged
5 or less days before arrival date – 100% of booking price will be charged
Where a guest decides to end their stay early, no refunds will be given.

Duration of rentals
Rentals are for a maximum of 4 weeks and a minimum of 2 nights and commence at 3pm on the first day of rental and ending at 11am on the last.
The period booked cannot be extended without prior approval and payment for the extension must be made before the extension commences.

Guest Obligations

• To pay for any losses or damages to the property and/or contents caused by the guest.

• To take good care of the property. We have provided slippers for your comfort and to

• protect the carpets from outdoor footwear.

• A cleaning service is not provided during the stay unless requested and will be subject to

• additional costs

• Not to share the key codes with any other party except with members of the party

• confirmed at the time of booking.

• Not to transfer the booking to another party without the consent of Henley Short Term Lets.

• Not to exceed the number of people stipulated in the description of the apartment/s

• Not to smoke in the apartments.

• When going out during winter turn the thermostats to 15 degrees to preserve energy. We ask the same when you leave the apartment at the end of your visit.

• When going out, turn the lights out to preserve energy.

• On departure, all windows and doors must be secured and if the emergency key service is utilised, this must be put back in the key box.

Cleaning
Our apartments are professionally cleaned prior to every stay. For your safety, we are committed to protecting our guests from highly contagious viruses. Every high touch surface, down to door knobs are with disinfected with 70% alcohol or higher products. In additional all linen and towels are laundered at 60 degrees.
 

Liability
Henley Short Term Lets will not be liable for any accident, damage, loss, injury, expense orinconvenience, whether to person or property, which the guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless Henley Short Term Lets are responsible.
Henley Short Term Lets accept no liability for loss of or damage to the guest’s possessions in the apartment.
 

Personal Belongings
If guests leave any personal belongings behind after departure, if found they will be returned and the guest will be charged for the cost of postage and packaging. Any items found and not claimed with 30 days will be disposed of.

Any perishable foods left in the apartments will be disposed of immediately after departure.
 
Pets
Pets are not permitted in the apartments

 

Sudden unavailability of the Property
We do not anticipate any problems but in the unlikely event, for any reason beyond our control, that the property becomes unsuitable for your stay, the guest will be advised immediately, and all payments made will be refunded.
 

Complaints
We work very hard to ensure a high standard in our apartments but in the event the guest has a complaint, Henley Short Term Lets should be notified immediately to enable the opportunity to take action.
No refund will be given if the guest does not provide a reasonable opportunity for us to resolve the problem or if the issue is deemed unreasonable.
 

Access
Due to the age of the building, there is no access for wheelchairs. Both apartments are accessed by stairs and no lift is available.
 

Property Descriptions
Our property descriptions are accurate and all advertised appliances in working order.
Guests must advise us if any appliances do not function and every effort will be taken to repair or replace them during their stay.
 

Linen and towels
Bed linen and towels can be changed during your stay at an additional cost. The guest is required to give adequate notice for a linen/towel change.
 

Children
Our apartments are not suitable for children. If visiting with a baby, you will need to bring your own travel cot, bedding, highchair etc. With sufficient notice, we can organise the hire of these at an additional cost.
Late arrivals
Our apartments are protected by keycode entry systems and so cater for late arrivals
 

Cancellation Insurance
When your stay is booked, you are entering into a legally binding contract.  We do not sell nor are we affiliated with any companies selling cancellation insurance. This may be covered through your bank account, credit cards or other service providers.
 

The Property
We ask guests to bear in mind that our apartments are within a character period property in a conservation area, so whilst renovating this beautiful building we were unable to replace such things as windows so a certain amount of street noise should be accepted

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